Refund policy

No Refund Policy

Thank you for shopping with CRIATURRRA LLC. We want you to be completely satisfied with your purchase. However, due to the nature of our products and services, we have a strict No Refund Policy. Please review the following information carefully before completing your purchase:

1. All Sales Are Final

All orders placed on our website are final and cannot be refunded. Once the transaction has been completed and the product is shipped, no refunds will be issued, unless otherwise specified under our terms or in case of product defect.

2. Defective or Damaged Items

If you receive a damaged or defective item, please contact us within 2 days of receiving your order. We may offer a replacement or store credit, depending on the nature of the issue. Please provide detailed photos or video evidence of the defect or damage for a faster resolution.

3. Order Cancellation

Once an order is placed and payment is processed, it is automatically processed and shipped. If you wish to cancel an order, you must contact us immediately at criaturrra@gmail.com. If the order has already been shipped, it cannot be canceled, and our regular return/exchange process applies (subject to product eligibility).

4. Returns and Exchanges

We do not offer returns or exchanges on any products unless the item is defective or incorrectly shipped. All products sold through our online store are non-returnable unless stated otherwise. Please refer to our Return & Exchange Policy or contact our customer support team.

5. Digital Products/Services

For digital products, once the purchase has been made and the item has been delivered or accessed, we cannot offer any refunds.

6. Customer Responsibility

It is the customer's responsibility to check the product details, sizes, and compatibility before purchasing. Please ensure you review all product descriptions, including sizing guides and material information, before completing your order.

7. Changes to the Policy

We reserve the right to change or update our No Refund Policy at any time without prior notice. All changes will be reflected on this page, and the updated policy will apply to all new orders.

By completing your purchase, you agree to this No Refund Policy. If you have any questions, please reach out to our customer service team at criaturrra@gmail.com